Refunds & cancellations
The mockup is free
We build your mockup before you pay anything. If you don’t want to go ahead, you owe us nothing and we don’t keep a card on file.
Deposit
Once you approve the mockup, deposit amount or percentage is due to start the build. That deposit is refundable / non-refundable — pick one, because reason, e.g. build work begins the same day.
Cancelling before launch
You can cancel any time before the site goes live. We refund what you’ve paid minus what you keep — e.g. the deposit, or work completed to date.
After launch
You have number of days to tell us anything doesn’t match the mockup you approved. We fix it at no charge. Beyond that window, changes are billed as regular work.
Care plan
Billed monthly, no long-term contract. Cancel any time with notice period, e.g. 7 days notice and billing stops at the end of the current month. The month already paid is refunded / not refunded — pick one.
How to request one
Call or email us using the details in the contact section. We respond within response time, e.g. 2 business days.
Terms of service
Who you’re dealing with
Alicelization is the trade name of registered legal entity, e.g. Alicelization LLC, based in Mount Vernon, New York. This name must match the one on our payment account.
What we do
We design, build and launch the website described in the mockup you approve. The scope is what’s listed in “What’s included” above — anything beyond that is quoted separately before we start it.
What we need from you
Accurate hours, services and prices; your photos and logo if you have them; and access to your domain and Google Business Profile. We can’t launch without these.
Timeline
Ten business days from the day you approve the mockup and send us your content. If content arrives late, the clock pauses until it does.
Revisions
number rounds of revisions are included. Additional changes are billed at hourly or per-change rate.
Who owns what
When the final payment clears, the site design and its content are yours. Your domain is registered in your name / our name — pick one, and hosting is what happens to hosting if the care plan ends.
What we don’t promise
We build your site to be found and to load fast. We do not guarantee a specific Google ranking, a number of calls, or an amount of traffic — nobody honestly can.
Governing law
These terms are governed by the laws of the State of New York.
Privacy
This website collects nothing
No analytics, no cookies, no tracking pixels, no third-party scripts. Reading this page sends us nothing at all.
The contact form
The form opens your own email app with the details filled in. Nothing is sent anywhere until you press send in your email app, and the message goes straight to us, not through this website.
What we get when you contact us
Whatever you choose to send: your name, business name, phone number, email address and any notes. We use it to reply and to do the work you asked for.
What we do with it
We never sell it, rent it, or share it for advertising. We keep inquiries for retention period, e.g. 12 months and then delete them.
Companies we rely on
If you become a client, your details pass through the services we use to run the business: list them — e.g. hosting, email and payment providers. Each handles data under its own privacy policy.
Your choices
Email or call us and we’ll tell you what we hold about you, correct it, or delete it. No forms to fill in.
Last updated date you finalize this.